There are a few options to ask us a question or to report a problem you are encountering, namely:
- The chatbox
When you are logged in to the application using your username and password, you will find our chat box at the bottom right of the page, which is manned daily (Monday to Friday) from 9:00 AM - 5:00 PM by employees from our support department. Use this if you want a quick answer to questions you have or if you encounter a problem within the package.
PLEASE NOTE: The chat box support is unmanned during weekends and on general holidays (such as Easter, Pentecost, Christmas, King's Day). You can ask a question, but you will only receive a response by email later. - The service desk application
You will find our Service Desk application at the top right of the page
You will now have the opportunity to ask us a question, or to report a problem you are encountering. Your question or report of a problem will result in the creation of a 'ticket' (request), of which you will receive confirmation by email. Our support team will respond to this as quickly as possible and report this within the ticket. Keep a close eye on these tickets, because you may be asked to provide additional information.
Our chat box is open from Monday to Friday from 9:00 AM to 5:00 PM
You can also ask your questions or comments in the chat box on Saturday and Sunday, but they will not be responded to until Monday morning. This also applies to official holidays in the Netherlands, as that is where our support desk is located. This means that we are not open on days such as Easter Monday, Whit Monday, Boxing Day, King's Day April 30, New Year's Day and the same restrictions apply as on Saturdays and Sundays.